Senior E-commerce Gallery Coordinator £35k
We are seeking a highly organised, process-driven individual to manage the day-to-day operations of our thriving online art gallery. This person will serve as the primary liaison between artists, customers, and the platform, ensuring smooth, timely, and high-quality service. The role demands someone with a technical aptitude, excellent customer service, a solid understanding of art, and meticulous attention to detail.
This role is fully remote.
This is a unique opportunity to work closely with a vibrant community of semi-professional artists while supporting the growth of a platform that champions emerging talent.
Key Responsibilities:
- Platform Management:
- Approve and review new artist submissions (including profile completeness and Stripe setup).
- Vet and approve artwork listings based on quality and content guidelines.
- Monitor and manage transactions through Stripe, including artist payments and voucher processing.
- Maintain up-to-date records of sales and payments for transparency and backup.
- Customer & Artist Support:
- Serve as the first point of contact for both customers and artists.
- Provide clear instructions to artists (especially first-time sellers) regarding shipping and procedures.
- Chase customers for delivery confirmation or review submissions.
- Guide artists on pricing where necessary and appropriate.
- Site Content & Features:
- Manage "Featured Artist" and "Artist of the Week" rotations, including communications and development of promotional content.
- Ensure the homepage reflects active and engaging content to encourage customer return visits.
- Operational Oversight:
- Monitor subscriptions and membership payments.
- Ensure all user accounts are verified and within eligible countries.
- Support resolution of delivery issues, disputes, and Stripe payment anomalies.
- Manage annual membership fee processes tied to artist sales.
- Digital Marketing via Social Media:
- Coordinate regular social media content across platforms such as Instagram, Facebook, and TikTok to promote featured artists and new listings.
- Work with artists to develop engaging promotional posts and stories.
- Monitor analytics and engagement metrics to refine strategy and grow the gallery’s digital presence.
- Schedule campaigns aligned with site events, features, and seasonal activity.
Skills & Experience Required:
- Technologically confident – able to navigate web dashboards, Stripe.
- Excellent written communication and interpersonal skills.
- Highly organised with strong attention to detail and ability to follow process.
- Customer-service oriented, with patience and diplomacy.
- Knowledge or appreciation of visual arts.
- Comfortable working independently and making informed decisions.
- Experience with online platforms and e-commerce principles.
To apply for this role please send your CV together with a note regarding your availability for an initial interview on Teams to lisa@artgallery.co.uk
Please note:
We can only accept applications from those eligible to live and work in the UK. We are unable to sponsor visas for this position.
In addition, as part of our due diligence process, we will conduct basic DBS checks on successful candidates. As per the code of practice published under section 122 of the Police Act 1997, we are committed to treating all candidates fairly and are happy to share our Equal Opportunities and Ex-Offender policy on request.